Return and Refund Policy

At FaeberTools, we strive to provide high-quality tools and exceptional customer service. We understand that there may be times when you need to return a product. Please review our return and refund policy below to ensure a smooth process.

Return Process

1. Initiate a Return:
   • Contact our Customer Service team at [email protected] or call us at +971 56 398 8664 within 5 days of receiving your order to initiate a return.
   • Provide your order number, product details, and reason for return.
2. Receive Return Authorization:
   • Our team will review your request and, if approved, provide you with a Return Merchandise Authorization (RMA) number and detailed return instructions.
3. Prepare Your Return:
   • Securely pack the item in its original packaging, including all accessories, manuals, and documentation.
   • Clearly write the RMA number on the outside of the package.
4. Ship the Item:
   • Ship the item using a trackable shipping method to the address provided in the return instructions.
   • You are responsible for return shipping costs unless the return is due to a FaeberTools error (e.g., incorrect or defective item).

Refund Process

1. Inspection and Approval:
   • Once we receive your return, we will inspect the item to ensure it meets the return criteria (product condition, original packaging, etc.).
   • If the return is approved, we will process your refund.
2. Refund Issuance:
   • Refunds will be issued to the original payment method within 7-10 business days after the return is approved.
   • You will receive a confirmation email once the refund has been processed.

Customer Requirements

1. Return Window:
   • Returns must be initiated within 5 days of receiving your order.
2. Product Condition:
   • Items must be returned in their original condition, unused, and with all original packaging, accessories, manuals, and documentation.
3. Reason for Return:
   • Please provide a reason for the return to help us improve our products and services.

Non-Returnable Items

Certain items are non-returnable, including:

• Gift cards
• Custom or personalized products
• Items marked as non-returnable on the product page

Exchanges

We currently do not offer direct exchanges.

Contact Us

If you have any questions about our return and refund policy, please contact our Customer Service team at [email protected] or call us at +971 56 398 8664. We are here to help!